George T. S. Ho Henry C. W. Lau C. K. M. Lee Andrew W. H. Ip William Ho Design and development of an agent-based information system for process improvement. 134-150 2006 5 IJITM 2/3 http://dx.doi.org/10.1504/IJITM.2006.010114 db/journals/ijitm/ijitm5.html#HoLLIH06