EllimanE05'

@article{DBLP:journals/ijitm/EllimanE05,
  author    = {Tony Elliman and
               Julie Eatock},
  title     = {Online support for arbitration: designing software for a
               flexible business process},
  journal   = {IJITM},
  volume    = {4},
  number    = {4},
  year      = {2005},
  pages     = {443-460},
  ee        = {http://dx.doi.org/10.1504/IJITM.2005.007073},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}