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BibTeX record journals/ijisss/ShahsavaraniJ14
@article{DBLP:journals/ijisss/ShahsavaraniJ14, author = {Narges Shahsavarani and Shaobo Ji}, title = {Research in Information Technology Service Management {(ITSM)} {(2000} - 2010): An Overview}, journal = {Int. J. Inf. Syst. Serv. Sect.}, volume = {6}, number = {4}, pages = {73--91}, year = {2014}, url = {https://doi.org/10.4018/ijisss.2014100105}, doi = {10.4018/IJISSS.2014100105}, timestamp = {Tue, 29 Sep 2020 10:57:14 +0200}, biburl = {https://dblp.org/rec/journals/ijisss/ShahsavaraniJ14.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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