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BibTeX record journals/ijinfoman/WangWLW11
@article{DBLP:journals/ijinfoman/WangWLW11, author = {Yi{-}Shun Wang and Shun{-}Cheng Wu and Hsin{-}Hui Lin and Yu{-}Yin Wang}, title = {The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing}, journal = {Int. J. Inf. Manag.}, volume = {31}, number = {4}, pages = {350--359}, year = {2011}, url = {https://doi.org/10.1016/j.ijinfomgt.2010.09.001}, doi = {10.1016/J.IJINFOMGT.2010.09.001}, timestamp = {Thu, 14 Oct 2021 09:23:09 +0200}, biburl = {https://dblp.org/rec/journals/ijinfoman/WangWLW11.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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