BibTeX record journals/ijinfoman/HuangGZNS21

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@article{DBLP:journals/ijinfoman/HuangGZNS21,
  author       = {Yingying Huang and
                  Dogan G{\"{u}}rsoy and
                  Meng Zhang and
                  Robin Nunkoo and
                  Si Shi},
  title        = {Interactivity in online chat: Conversational cues and visual cues
                  in the service recovery process},
  journal      = {Int. J. Inf. Manag.},
  volume       = {60},
  pages        = {102360},
  year         = {2021},
  url          = {https://doi.org/10.1016/j.ijinfomgt.2021.102360},
  doi          = {10.1016/J.IJINFOMGT.2021.102360},
  timestamp    = {Thu, 23 Jun 2022 20:05:23 +0200},
  biburl       = {https://dblp.org/rec/journals/ijinfoman/HuangGZNS21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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