Designing the Total User Experience at IBM: An Examination of Case Studies, Research Findings, and Advanced Methods.

Karel Vredenburg Designing the Total User Experience at IBM: An Examination of Case Studies, Research Findings, and Advanced Methods. 275-278 2002 14 Int. J. Hum. Comput. Interaction 3-4 http://dx.doi.org/10.1207/S15327590IJHC143&4_01 db/journals/ijhci/ijhci14.html#Vredenburg02