Clare-Marie Karat John Karat John Vergo Claudio S. Pinhanez Doug Riecken Thomas Cofino That's Entertainment! Designing Streaming, Multimedia Web Experiences. 369-384 2002 14 Int. J. Hum. Comput. Interaction 3-4 http://dx.doi.org/10.1207/S15327590IJHC143&4_06 db/journals/ijhci/ijhci14.html#KaratKVPRC02