Dan Gruen Thyra L. Rauch Sarah Redpath Stefan Ruettinger The Use of Stories in User Experience Design. 503-534 2002 14 Int. J. Hum. Comput. Interaction 3-4 http://dx.doi.org/10.1207/S15327590IJHC143&4_13 db/journals/ijhci/ijhci14.html#GruenRRR02