Re-Configuring Workflow Management Systems to Facilitate a "smooth Flow of Work".

Hajo A. Reijers Stephan Poelmans Re-Configuring Workflow Management Systems to Facilitate a "smooth Flow of Work". 155-175 2007 16 Int. J. Cooperative Inf. Syst. 2 http://dx.doi.org/10.1142/S0218843007001615 db/journals/ijcis/ijcis16.html#ReijersP07