Richard Hull Bharat Kumar Daniel F. Lieuwen Peter F. Patel-Schneider Arnaud Sahuguet Sriram Varadarajan Avinash Vyas Improving User Experience through Rule-based Service Customization. 469-502 2005 14 Int. J. Cooperative Inf. Syst. 4 http://dx.doi.org/10.1142/S0218843005001237 db/journals/ijcis/ijcis14.html#HullKLPSVV05