HullKLPSVV05'

@article{DBLP:journals/ijcis/HullKLPSVV05,
  author    = {Richard Hull and
               Bharat Kumar and
               Daniel F. Lieuwen and
               Peter F. Patel-Schneider and
               Arnaud Sahuguet and
               Sriram Varadarajan and
               Avinash Vyas},
  title     = {Improving User Experience through Rule-based Service Customization},
  journal   = {Int. J. Cooperative Inf. Syst.},
  volume    = {14},
  number    = {4},
  year      = {2005},
  pages     = {469-502},
  ee        = {http://dx.doi.org/10.1142/S0218843005001237},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}