BibTeX record journals/ijcat/ChenCC03

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@article{DBLP:journals/ijcat/ChenCC03,
  author       = {Ruey{-}Shun Chen and
                  Chia{-}Chen Chen and
                  S.{-}W. Chang},
  title        = {Achieving customer service efficiency through web-based help desk
                  system},
  journal      = {Int. J. Comput. Appl. Technol.},
  volume       = {17},
  number       = {2},
  pages        = {121--128},
  year         = {2003},
  url          = {https://doi.org/10.1504/IJCAT.2003.000339},
  doi          = {10.1504/IJCAT.2003.000339},
  timestamp    = {Thu, 17 Sep 2020 12:04:27 +0200},
  biburl       = {https://dblp.org/rec/journals/ijcat/ChenCC03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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