BibTeX record journals/ijais/KangB02

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@article{DBLP:journals/ijais/KangB02,
  author       = {Helen Kang and
                  Graham Bradley},
  title        = {Measuring the performance of {IT} services: An assessment of {SERVQUAL}},
  journal      = {Int. J. Account. Inf. Syst.},
  volume       = {3},
  number       = {3},
  pages        = {151--164},
  year         = {2002},
  url          = {https://doi.org/10.1016/S1467-0895(02)00031-3},
  doi          = {10.1016/S1467-0895(02)00031-3},
  timestamp    = {Wed, 19 Feb 2020 14:17:11 +0100},
  biburl       = {https://dblp.org/rec/journals/ijais/KangB02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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