BibTeX record journals/idt/ValverdeST14

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@article{DBLP:journals/idt/ValverdeST14,
  author       = {Raul Valverde and
                  Raafat George Saad{\'{e}} and
                  Malleswara Talla},
  title        = {ITIL-based {IT} service support process reengineering},
  journal      = {Intell. Decis. Technol.},
  volume       = {8},
  number       = {2},
  pages        = {111--130},
  year         = {2014},
  url          = {https://doi.org/10.3233/IDT-130182},
  doi          = {10.3233/IDT-130182},
  timestamp    = {Sat, 25 Apr 2020 14:03:05 +0200},
  biburl       = {https://dblp.org/rec/journals/idt/ValverdeST14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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