@article{DBLP:journals/ibmsj/SpanglerKN06,
author = {W. Scott Spangler and
Jeffrey T. Kreulen and
James F. Newswanger},
title = {Machines in the conversation: Detecting themes and trends
in informal communication streams},
journal = {IBM Systems Journal},
volume = {45},
number = {4},
year = {2006},
pages = {785-800},
ee = {http://dx.doi.org/10.1147/sj.454.0785},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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