Dealing with ghosts: Managing the user experience of autonomic computing.

Daniel M. Russell Paul P. Maglio Rowan Dordick Chalapathy Neti Dealing with ghosts: Managing the user experience of autonomic computing. 177-188 2003 42 IBM Systems Journal 1 http://dx.doi.org/10.1147/sj.421.0177 db/journals/ibmsj/ibmsj42.html#RussellMDN03