MastrianniBBCJKKLOSWWS07'

@article{DBLP:journals/ibmsj/MastrianniBBCJKKLOSWWS07,
  author    = {Steve Mastrianni and
               David F. Bantz and
               Kirk A. Beaty and
               Tom Chefalas and
               Srikant Jalan and
               Gautam Kar and
               Andrzej Kochut and
               Dongjun Lan and
               Larry O'Connell and
               Anca Sailer and
               Gang Wang and
               Qingbo Wang and
               Dennis G. Shea},
  title     = {IT Autopilot: A flexible IT service management and delivery
               platform for small and medium business},
  journal   = {IBM Systems Journal},
  volume    = {46},
  number    = {3},
  year      = {2007},
  pages     = {609-624},
  ee        = {http://dx.doi.org/10.1147/sj.463.0609},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}