A configuration management database architecture in support of IBM Service Management.

Hari Madduri Shepherd S. B. Shi Ron Baker Naga Ayachitula Laura Shwartz Maheswaran Surendra Carole Corley Messaoud Benantar Sushma Patel A configuration management database architecture in support of IBM Service Management. 441-458 2007 46 IBM Systems Journal 3 http://dx.doi.org/10.1147/sj.463.0441 db/journals/ibmsj/ibmsj46.html#MadduriSBASSCBP07