<?xml version="1.0"?>
<dblp>
<article key="journals/ibmsj/LudwigHJLKGRNS07" mdate="2008-02-06">
<author>Heiko Ludwig</author>
<author>John Hogan</author>
<author>Rajesh Jaluka</author>
<author>David Loewenstern</author>
<author>Santhosh Kumaran</author>
<author>Allen Gilbert</author>
<author>Arijit Roy</author>
<author>Thirumal R. Nellutla</author>
<author>Maheswaran Surendra</author>
<title>Catalog-based service request management.</title>
<pages>531-548</pages>
<year>2007</year>
<volume>46</volume>
<journal>IBM Systems Journal</journal>
<number>3</number>
<ee>http://dx.doi.org/10.1147/sj.463.0531</ee>
<url>db/journals/ibmsj/ibmsj46.html#LudwigHJLKGRNS07</url>
</article>
</dblp>
