Using a model-driven transformational approach and service-oriented architecture for service delivery management.

Santhosh Kumaran Pete Bishop Tian Chao Pankaj Dhoolia Prashant Jain Rajesh Jaluka Heiko Ludwig Ann Moyer Anil Nigam Using a model-driven transformational approach and service-oriented architecture for service delivery management. 513-530 2007 46 IBM Systems Journal 3 http://dx.doi.org/10.1147/sj.463.0513 db/journals/ibmsj/ibmsj46.html#KumaranBCDJJLMN07