DBLP BibTeX Record 'journals/ibmsj/HickeyS08'

@article{DBLP:journals/ibmsj/HickeyS08,
  author    = {Jabe Hickey and
               Jane Siegel},
  title     = {Improving service delivery through integrated quality initiatives:
               A case study},
  journal   = {IBM Systems Journal},
  volume    = {47},
  number    = {1},
  year      = {2008},
  pages     = {167-178},
  ee        = {http://dx.doi.org/10.1147/sj.471.0167},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}