GreyKBSGSS03'

@article{DBLP:journals/ibmsj/GreyKBSGSS03,
  author    = {William Grey and
               Kaan Katircioglu and
               Sugato Bagchi and
               Dailun Shi and
               Guillermo Gallego and
               Dave Seybold and
               Stavros Stefanis},
  title     = {An analytical approach for quantifying the value of e-business
               initiatives},
  journal   = {IBM Systems Journal},
  volume    = {42},
  number    = {3},
  year      = {2003},
  pages     = {484-497},
  ee        = {http://dx.doi.org/10.1147/sj.423.0484},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}