BibTeX record: journals/ibmsj/GanekK07

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@article{DBLP:journals/ibmsj/GanekK07,
  author    = {Alan Ganek and
               Kristof Kloeckner},
  title     = {An overview of {IBM} Service Management},
  journal   = {{IBM} Systems Journal},
  year      = {2007},
  volume    = {46},
  number    = {3},
  pages     = {375--386},
  url       = {http://dx.doi.org/10.1147/sj.463.0375},
  doi       = {10.1147/sj.463.0375},
  timestamp = {Thu, 23 Oct 2014 09:01:29 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/ibmsj/GanekK07},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}