GanekK07'

@article{DBLP:journals/ibmsj/GanekK07,
  author    = {Alan Ganek and
               Kristof Kloeckner},
  title     = {An overview of IBM Service Management},
  journal   = {IBM Systems Journal},
  volume    = {46},
  number    = {3},
  year      = {2007},
  pages     = {375-386},
  ee        = {http://dx.doi.org/10.1147/sj.463.0375},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}