BlackDLMW07'

BibTeX

@article{DBLP:journals/ibmsj/BlackDLMW07,
  author    = {John Black and
               Christine Draper and
               Tom Lococo and
               Fouad Matar and
               Christopher Ward},
  title     = {An integration model for organizing IT service management},
  journal   = {IBM Systems Journal},
  volume    = {46},
  number    = {3},
  year      = {2007},
  pages     = {405-422},
  ee        = {http://dx.doi.org/10.1147/sj.463.405},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}