BollingerP92'

@article{DBLP:journals/ibmrd/BollingerP92,
  author    = {Toni Bollinger and
               Udo Pletat},
  title     = {Knowledge in operation},
  journal   = {IBM Journal of Research and Development},
  volume    = {36},
  number    = {6},
  year      = {1992},
  pages     = {965-989},
  ee        = {http://dx.doi.org/10.1147/rd.366.0965},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}