BibTeX record journals/iam/KarakostasKP05

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@article{DBLP:journals/iam/KarakostasKP05,
  author       = {Bill Karakostas and
                  Dimitris Kardaras and
                  Eleutherios Papathanassiou},
  title        = {The state of {CRM} adoption by the financial services in the {UK:}
                  an empirical investigation},
  journal      = {Inf. Manag.},
  volume       = {42},
  number       = {6},
  pages        = {853--863},
  year         = {2005},
  url          = {https://doi.org/10.1016/j.im.2004.08.006},
  doi          = {10.1016/J.IM.2004.08.006},
  timestamp    = {Thu, 20 Feb 2020 15:44:01 +0100},
  biburl       = {https://dblp.org/rec/journals/iam/KarakostasKP05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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