@article{DBLP:journals/iam/KankanhalliLL11,
author = {Atreyi Kankanhalli and
One-Ki Daniel Lee and
Kai H. Lim},
title = {Knowledge reuse through electronic repositories: A study
in the context of customer service support},
journal = {Information {\&} Management},
volume = {48},
number = {2-3},
year = {2011},
pages = {106-113},
ee = {http://dx.doi.org/10.1016/j.im.2011.02.002},
bibsource = {DBLP, http://dblp.uni-trier.de}
}