BibTeX record journals/iam/Benbunan-Fich01

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@article{DBLP:journals/iam/Benbunan-Fich01,
  author       = {Raquel Benbunan{-}Fich},
  title        = {Using protocol analysis to evaluate the usability of a commercial
                  web site},
  journal      = {Inf. Manag.},
  volume       = {39},
  number       = {2},
  pages        = {151--163},
  year         = {2001},
  url          = {https://doi.org/10.1016/S0378-7206(01)00085-4},
  doi          = {10.1016/S0378-7206(01)00085-4},
  timestamp    = {Thu, 20 Feb 2020 15:43:44 +0100},
  biburl       = {https://dblp.org/rec/journals/iam/Benbunan-Fich01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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