BibTeX record journals/hmd/HochsteinWB04

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@article{DBLP:journals/hmd/HochsteinWB04,
  author       = {Axel Hochstein and
                  Yvonne Wetzel and
                  Walter Brenner},
  title        = {Fallstudie: ITIL-konformer Service Desk bei T-Mobile Deutschland},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {237},
  year         = {2004},
  url          = {http://www.dpunkt.de/hmdissues/237/03.php},
  timestamp    = {Fri, 27 Nov 2020 12:33:44 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/HochsteinWB04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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