BibTeX record journals/firstmonday/MakasiNDT20

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@article{DBLP:journals/firstmonday/MakasiNDT20,
  author       = {Tendai Makasi and
                  Alireza Nili and
                  Kevin C. Desouza and
                  Mary Tate},
  title        = {Chatbot-mediated public service delivery {A} public service value-based
                  framework},
  journal      = {First Monday},
  volume       = {25},
  number       = {12},
  year         = {2020},
  url          = {https://doi.org/10.5210/fm.v25i12.10598},
  doi          = {10.5210/FM.V25I12.10598},
  timestamp    = {Sun, 02 Oct 2022 15:35:35 +0200},
  biburl       = {https://dblp.org/rec/journals/firstmonday/MakasiNDT20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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