Peter Jackson Yanbin Chen Ramin Farhangi Xiang Li David A. Pilo Mansion Evan Markel Ryan Morris Len Podgurny Al Randall Paul Hofmann IT Strategies for Increased Rail Employee Satisfaction. 13-15 2008 23 IEEE Intelligent Systems 5 http://dx.doi.org/10.1109/MIS.2008.84 db/journals/expert/expert23.html#JacksonCFLMMMPRH08