Two-stage process analysis using the process-based performance measurement framework and business process simulation.

Kwan Hee Han Jin Gu Kang Minseok Song Two-stage process analysis using the process-based performance measurement framework and business process simulation. 7080-7086 2009 36 Expert Syst. Appl. 3 http://dx.doi.org/10.1016/j.eswa.2008.08.035 db/journals/eswa/eswa36.html#HanKS09a