@article{DBLP:journals/eswa/BurezP08,
author = {Jonathan Burez and
Dirk Van den Poel},
title = {Separating financial from commercial customer churn: A modeling
step towards resolving the conflict between the sales and
credit department},
journal = {Expert Syst. Appl.},
volume = {35},
number = {1-2},
year = {2008},
pages = {497-514},
ee = {http://dx.doi.org/10.1016/j.eswa.2007.07.036},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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