A web-based system for analyzing the voices of call center customers in the service industry.

Sung Min Bae Sung Ho Ha Sang-Chan Park A web-based system for analyzing the voices of call center customers in the service industry. 29-41 2005 28 Expert Syst. Appl. 1 http://dx.doi.org/10.1016/j.eswa.2004.08.008 db/journals/eswa/eswa28.html#BaeHP05