DBLP Record 'journals/eswa/BaeHP05'

BibTeX

@article{DBLP:journals/eswa/BaeHP05,
  author    = {Sung Min Bae and
               Sung Ho Ha and
               Sang-Chan Park},
  title     = {A web-based system for analyzing the voices of call center
               customers in the service industry},
  journal   = {Expert Syst. Appl.},
  volume    = {28},
  number    = {1},
  year      = {2005},
  pages     = {29-41},
  ee        = {http://dx.doi.org/10.1016/j.eswa.2004.08.008},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}