BibTeX record journals/eswa/AguwaMT12

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@article{DBLP:journals/eswa/AguwaMT12,
  author       = {Celestine C. Aguwa and
                  Leslie Monplaisir and
                  Ozgu Turgut},
  title        = {Voice of the customer: Customer satisfaction ratio based analysis},
  journal      = {Expert Syst. Appl.},
  volume       = {39},
  number       = {11},
  pages        = {10112--10119},
  year         = {2012},
  url          = {https://doi.org/10.1016/j.eswa.2012.02.071},
  doi          = {10.1016/J.ESWA.2012.02.071},
  timestamp    = {Tue, 21 Mar 2023 21:04:37 +0100},
  biburl       = {https://dblp.org/rec/journals/eswa/AguwaMT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}