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BibTeX record journals/eswa/AguwaMT12
@article{DBLP:journals/eswa/AguwaMT12, author = {Celestine C. Aguwa and Leslie Monplaisir and Ozgu Turgut}, title = {Voice of the customer: Customer satisfaction ratio based analysis}, journal = {Expert Syst. Appl.}, volume = {39}, number = {11}, pages = {10112--10119}, year = {2012}, url = {https://doi.org/10.1016/j.eswa.2012.02.071}, doi = {10.1016/J.ESWA.2012.02.071}, timestamp = {Tue, 21 Mar 2023 21:04:37 +0100}, biburl = {https://dblp.org/rec/journals/eswa/AguwaMT12.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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