René Victor Valqui Vidal R. A. Ackoff and S. Rovin, Beating The System, Using Creativity to Outsmart Bureaucracies, Berrett-Koehler Publishers. 641-642 2006 175 European Journal of Operational Research 1 http://dx.doi.org/10.1016/j.ejor.2005.12.003 db/journals/eor/eor175.html#Vidal06c