An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers.

Daria Terekhov J. Christopher Beck An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers. 223-231 2009 198 European Journal of Operational Research 1 http://dx.doi.org/10.1016/j.ejor.2008.08.013 db/journals/eor/eor198.html#TerekhovB09