@article{DBLP:journals/eor/Shin03,
author = {Yang Woo Shin},
title = {GIM/M/c queue with multiple acceptances in a window},
journal = {European Journal of Operational Research},
volume = {147},
number = {3},
year = {2003},
pages = {511-521},
ee = {http://dx.doi.org/10.1016/S0377-2217(02)00332-6},
bibsource = {DBLP, http://dblp.uni-trier.de}
}