A taxing problem: The complementary use of hard and soft OR in the public sector.

Joyce Brown Ceri Cooper Michael Pidd A taxing problem: The complementary use of hard and soft OR in the public sector. 666-679 2006 172 European Journal of Operational Research 2 http://dx.doi.org/10.1016/j.ejor.2004.10.016 db/journals/eor/eor172.html#BrownCP06