BibTeX record journals/eor/BrissimisZ12

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@article{DBLP:journals/eor/BrissimisZ12,
  author       = {Sophocles N. Brissimis and
                  Panagiotis D. Zervopoulos},
  title        = {Developing a step-by-step effectiveness assessment model for customer-oriented
                  service organizations},
  journal      = {Eur. J. Oper. Res.},
  volume       = {223},
  number       = {1},
  pages        = {226--233},
  year         = {2012},
  url          = {https://doi.org/10.1016/j.ejor.2012.06.003},
  doi          = {10.1016/J.EJOR.2012.06.003},
  timestamp    = {Thu, 14 Oct 2021 09:44:34 +0200},
  biburl       = {https://dblp.org/rec/journals/eor/BrissimisZ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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