BibTeX record journals/emisaij/BrockeUB11

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@article{DBLP:journals/emisaij/BrockeUB11,
  author       = {Henrik Brocke and
                  Falk Uebernickel and
                  Walter Brenner},
  title        = {Balancing Customer Requirements and {IT} Service Standardisation -
                  {A} Procedural Reference Model for Individualised {IT} Service Agreement
                  Configurations},
  journal      = {Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model.},
  volume       = {6},
  number       = {2},
  pages        = {4--20},
  year         = {2011},
  url          = {https://doi.org/10.18417/emisa.6.2.1},
  doi          = {10.18417/EMISA.6.2.1},
  timestamp    = {Fri, 06 Mar 2020 21:56:53 +0100},
  biburl       = {https://dblp.org/rec/journals/emisaij/BrockeUB11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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