BibTeX record journals/electronicmarkets/HauptRFH23

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@article{DBLP:journals/electronicmarkets/HauptRFH23,
  author       = {Martin Haupt and
                  Anna Rozumowski and
                  Jan Freidank and
                  Alexander Haas},
  title        = {Seeking empathy or suggesting a solution? Effects of chatbot messages
                  on service failure recovery},
  journal      = {Electron. Mark.},
  volume       = {33},
  number       = {1},
  pages        = {56},
  year         = {2023},
  url          = {https://doi.org/10.1007/s12525-023-00673-0},
  doi          = {10.1007/S12525-023-00673-0},
  timestamp    = {Sat, 08 Jun 2024 13:15:12 +0200},
  biburl       = {https://dblp.org/rec/journals/electronicmarkets/HauptRFH23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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