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BibTeX record journals/el/Wang08
@article{DBLP:journals/el/Wang08, author = {Mei{-}Yu Wang}, title = {Measuring e-CRM service quality in the library context: a preliminary study}, journal = {Electron. Libr.}, volume = {26}, number = {6}, pages = {896--911}, year = {2008}, url = {https://doi.org/10.1108/02640470810921655}, doi = {10.1108/02640470810921655}, timestamp = {Fri, 03 Jul 2020 17:50:42 +0200}, biburl = {https://dblp.org/rec/journals/el/Wang08.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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