TanS10'

@article{DBLP:journals/eg/TanS10,
  author    = {Albert Wee Kwan Tan and
               Cuthbert Shepherdson},
  title     = {Reengineering the licensing process for businesses involving
               multiple government agencies in Singapore},
  journal   = {EG},
  volume    = {7},
  number    = {4},
  year      = {2010},
  pages     = {346-361},
  ee        = {http://dx.doi.org/10.1504/EG.2010.035720},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}