BibTeX record journals/ecra/WanMYXW23

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@article{DBLP:journals/ecra/WanMYXW23,
  author       = {He Wan and
                  Maggie Qiuzhu Mei and
                  Jie Yan and
                  Jie Xiong and
                  Le Wang},
  title        = {How does apology matter? Responding to negative customer reviews on
                  online-to-offline platforms},
  journal      = {Electron. Commer. Res. Appl.},
  volume       = {61},
  pages        = {101291},
  year         = {2023},
  url          = {https://doi.org/10.1016/j.elerap.2023.101291},
  doi          = {10.1016/J.ELERAP.2023.101291},
  timestamp    = {Mon, 05 Feb 2024 20:25:13 +0100},
  biburl       = {https://dblp.org/rec/journals/ecra/WanMYXW23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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