BibTeX record journals/ecr/KochH23

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@article{DBLP:journals/ecr/KochH23,
  author       = {Christian Koch and
                  Michael Hartmann},
  title        = {Importance of the perceived quality of touchpoints for customer journey
                  analysis - evidence from the {B2B} sector},
  journal      = {Electron. Commer. Res.},
  volume       = {23},
  number       = {3},
  pages        = {1515--1538},
  year         = {2023},
  url          = {https://doi.org/10.1007/s10660-022-09654-5},
  doi          = {10.1007/S10660-022-09654-5},
  timestamp    = {Wed, 01 Nov 2023 08:59:14 +0100},
  biburl       = {https://dblp.org/rec/journals/ecr/KochH23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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