BibTeX record journals/eait/SliepM20

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@article{DBLP:journals/eait/SliepM20,
  author       = {Chelma Sliep and
                  Carl Marnewick},
  title        = {The quest in delivering quality {IT} services: The case of a higher
                  education institution},
  journal      = {Educ. Inf. Technol.},
  volume       = {25},
  number       = {6},
  pages        = {4817--4844},
  year         = {2020},
  url          = {https://doi.org/10.1007/s10639-020-10198-0},
  doi          = {10.1007/S10639-020-10198-0},
  timestamp    = {Sat, 14 Nov 2020 00:56:35 +0100},
  biburl       = {https://dblp.org/rec/journals/eait/SliepM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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