An evaluation of the chat and knowledge delivery components of a low-level dialog system: The AZ-ALICE experiment.

Robert P. Schumaker Mark Ginsburg Hsinchun Chen Ying Liu An evaluation of the chat and knowledge delivery components of a low-level dialog system: The AZ-ALICE experiment. 2236-2246 2007 42 Decision Support Systems 4 http://dx.doi.org/10.1016/j.dss.2006.07.001 db/journals/dss/dss42.html#SchumakerGCL07