Ned Kock Jacques Verville Azim Danesh-Pajou Dorrie DeLuca Communication flow orientation in business process modeling and its effect on redesign success: Results from a field study. 562-575 2009 46 Decision Support Systems 2 http://dx.doi.org/10.1016/j.dss.2008.10.002 db/journals/dss/dss46.html#KockVDD09